How can I find the thing I need?
The website categorizes the products in a way that makes you feel comfortable during searching for what you need, or you can search for it in search cell.
Why did the product price change after purchasing it?
Because we have different deals and offers with no limited time, and sometime the offer may last for only one hour and it may go to you or anyone else, in both cases you shall be sure that Voucherek prices is competitive and discounted all year long and every one can benefit from it.
How can I get a promo code for discount?
You shall be registered with us in subscribers list and you will get our latest offers and some exclusive discounts.
Is VAT tax included in the final price?
All products and services prices in Voucherek include VAT.
Are the prices negotiable?
No, they aren't, but they are always subject to additional discount.
How can I know if the product is guaranteed or not?
Each product displayed on the website has inclusive description include all of its advantages through which you can determine if the seller warrants the product or not, and you can contact us if you have any inquiry about any product.
How can I replace my purchases?
Replacement can be carried out only in one condition, if you have received an order that is different from what you had requested, and in this case, Voucherek shall incur all shipping expenses for replacing the product within a maximum period of (15) days for delivery.
I want to cancel the order and get a refund !
You can return your purchases within seven days from the date of purchase, on a condition that you fulfill all the terms of return mentioned on the website. Check the return policy for each product or service and review the non-refundable products before completing any purchase. Read our return and replacement policy to ensure your right.
In both cases, contact our customer service, and you will be satisfied.
I bought a product \service through Voucherek but I didn't receive any order confirmation?
Sometimes an error occurs during sending emails, in any case you can refer to "my orders" list in the website and choose to send you an email of a detailed invoice or you may print the order.
How can I edit the order information?
Editing the order by adding or removing items after placing the order is difficult somehow, because the website system doesn't support this step, but you can cancel the order and start with a new purchase process, for this reasons we always recommend checking all information before payment.
My order was cancelled?
We know exactly how you feel, but you must know it is beyond our control, if the order is unpaid then the cancellation will be performed automatically on the website, or due to a problem in reaching you during delivering the order, and sometimes it is because the product is out of stock.
I have selected the product but the payment choice isn't available for me?
if such thing happened, you shall be sure of the number of products you had selected as you may had chosen more than the available stock, and you shall also confirm your address and information, if all were correct, then the product may be a gift !or the website is simply suspended and needs to be updated. .
How can I pay in Voucherek?
By credit card or prepaid card or through (mada).
Why the payment service isn't available upon delivery?
Voucherek is a quick deal website, which means when you find a great offer that can't be missed you'll be a winner just by a pressing the button, payment upon delivery cause delays and others may miss the opportunity to get the deal.
How can I register myself as a seller in Voucherek?
All you need to do is to contact us.
I have an account in Voucherek, do I have to register again as a seller?
No you don't, Just by registering with us you can be a seller and buyer, and if you want to change your personal information you can refer to "my account".
Are there any determined purchases I can offer for sale on Voucherek?
Voucherek is the only electronic platform that combines both products and services, which means if you were the owner of product or the provider of service you can display your product\service on the website, you may brief on the terms and conditions list.
Are there charges for displaying a product or service on Voucherek?
no there aren't, you can display whatever you want without any cost.
Is there a commission on the displayed product or service on Voucherek?
sure there is, because we are your mediator to reach millions of users in KSA, you can contact us through contact information in the website and we will provide you with all details.
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